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Local number: 01245 490 300
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More information about Respond Services

Appliance Repairs

We're the largest independent domestic appliance service provider in the UK. We repair all makes and categories of appliances and we operate under licence for the Electrolux Group and many insurance companies, including Domestic & General.

Here are a few reasons why you should use Respond Services:

  • All of our engineers are manufacturer-trained
  • All of our repairs are guaranteed for 12 months (on the same fault)
  • We always use GENUINE manufacturer's spare parts, where possible
  • We charge ONE LABOUR charge, regardless of the time required to fix the appliance
  • We are the only officially-licensed repair company for AEG, Zanussi and Electrolux appliances in your area
  • We only use Gas-Safe registered (previously called CORGI) engineers for gas repairs

Price List

Our prices vary slightly according to where you live and what kind of appliance you have. Please take a look at our price list for your area.

What am I paying for? 

Our engineers can attend your property to diagnose the fault with your appliance and if you decide not to go ahead with the repair, you will only pay the call-out & diagnostic fee. If you wish to go ahead with the repair, you will also pay the repair fee. All repairs are charged on a fixed-rate labour charge basis and so you pay a flat fee for the repair of your appliance. In the unlikely event that our engineer cannot fix the fault on his first visit, you do not pay for the subsequent visits. It is our aim to repair the appliance on the first visit so care is taken by us in obtaining complete and accurate fault information so that the engineer can have the necessary spare parts when he visits the appliance.

Genuine manufacturer spare parts are used whenever possible and all repairs are covered for a period of 12 months. 

Company Details

Respond Services Limited is a company registered in England (Company Number: 4057376). This is a subsidiary company of RSL Group.

The registered address is: 42 Robjohns Road, Chelmsford, Essex CM1 3DP.

Respond Services is VAT Registered (GB 765 1583 11)


Our charging rates - click here for more information
Respond Service is an authorised Service Force repair agent
Respond Services is an authorised Domestic & General repair agent
Gas Safe Registered
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A subsidiary company of RSL Group
We are part of RSL Group